Does Unified Messaging work with non-published phone numbers?
Our new Unified Messaging works with our current Calling Features and has the benefit of adding multiple mailboxes to voicemail as well as giving you the ability to unify multiple phone numbers (home, work, cell, etc).
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How do I get my messages?
When receiving a new voicemail, you have the benefit of receiving email notifications, text messaging notifications on a pager or cell phone, and/or the ability to receive the voicemail as an attachment to the email notification. Unified Messaging also gives you the ability to manage, listen, and view your voicemail via a webpage. (If you check your messages with the telephone, and delete the message, you will NOT be able to listen to it in the e-mail that was sent.)
Unified Messaging can save you time and help avoid missing important calls by sending an email notification alerting you that you have a message and allowing you to retrieve your messages in more places (home, work, school, cell phone, computer, etc.). In addition, you can conveniently access the webpage portal http://accountcenter.citizens.coop to preview and listen to your calls from a computer.
Also, you no longer have to dial a long distance number to retrieve your messages. You can now use an Internet connection.
We also have an 800 number you can use – 1-866-745-0076.
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How does this new Unified Messaging voice mail work?
Our new Unified Messaging system operates very much the same as our old voice mail system, but comes with several exciting new features…
Advantages include:
- Caller ID features
- Email notification
- Unify all your phone numbers to one Voice Mail box
- Voice mail to Email
- Forward message capability (Anything you can do with email today can be done with your voice mail messages)
- Archive messages for 30 day and save for 180 days (Stopping the need to sell the customers Voice Mail Archive)
- Manage your voice mail via any Internet connection
- Unified Messaging is a Central Office service (meaning you don’t need a separate box setting at your house on your table or desk)
- Citizens’ Voice Mail works even when the power is off.
- You can manage your own account through the Internet.
- You never miss a call when you “Call Forward Don’t Answer” or “Call Forward Busy Line messages” to Citizens’ Unified Messaging.
The advantages of the new system give you greater flexibility in configuring the system. It also gives you more options to choose from, and the message detail provides you with more information about the caller, such as the number from which the call came from and the name if available.
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How much storage space do I get?
Mailboxes in the Basic Plan come with 100 minutes of storage capacity for messages. Based on the length of messages being a maximum of 3 minutes (180 seconds), you can store a minimum of 33 messages at 100 minutes.
Mailboxes in the Family Plan come with 300 minutes of storage capacity. Based on the length of messages being 3 minutes (180 seconds), you can store a minimum of 100 messages.
When your mailbox (es) has reached their maximum capacity for storage, the caller will hear a “Mailbox Full” message.
Messages will be stored up to 30 days and saved for 180 days if so desired by the customer.
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What if I have a Centrex business line?
If you are a Centrex business customer, Citizens Plant Department will need to correct the Call Forward and Call Busy numbers in the switch. (This means they will have to add a 9 in front of those numbers).
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How many phone numbers can I have on this system?
On the Basic Plan, you can only add one additional phone number along with the primary phone number you select to have the service on and have up to 2 mailboxes.
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Where do I get instructions for using Unified Messaging?
Instructions are in the 2006 Citizens Telephone Directory, on our website http://www.citizens.coop/telephone/unified.shtm, and we have instruction cards we can mail to you.
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How long does it take for Unified Messaging to start working?
Once set up is complete, activation is immediate. If you had the old voice mail system, you may want to check all your messages before you add the new service.
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How do I add a cell phone number to my Unified Messaging?
When adding a cell phone number, you need to refer to your cell phone instructions for call forwarding, and carrier charges may apply. You may need to contact your cell phone provider to see if they charge for call forwarding.
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How do you check messages from your phone?
You will hear a stutter dial tone when you have a message and are accessing from your master number. All other ‘unified’ phones will not have a stutter dial tone.
Dial 745-0076
You will be asked to enter your mailbox number (that is your 7-digit telephone number) and then your password.
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How do I check messages from my computer?
1. Look up your account at http://accountcenter.citizens.coop. It should have been added by a customer service representative at Citizens. You should have an instruction card.
2. Once you have set up your email notification on http://accountcenter.citizens.coop, and you get a message, you will receive an email message from Citizens Account Center notifying you that you have a voicemail message. An envelope icon will appear. Simply click and view the following:
When you open the message, you will see a display box that gives you the number of the caller, the time of the call, the option to delete or listen to the call, and the length of the message.
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If you have multiple mailboxes, how do you know which mailbox has a message?
The phone system tells you the number of messages in each mailbox. You can also see the messages on the webpage. You can also specify a different email address or text message address (pager or cell phone) for each mailbox.
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What if I have a stutter dial tone and no messages?
Contact Citizens at 745-2111.
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How many times will the phone ring before Unified Messaging picks up?
Default is set at 4 rings before Unified Messaging picks up.
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Can the number of rings be customized to meet my needs?
Yes. A dropdown menu will be available for you or Citizens to select rings via the website, http://accountcenter.citizens.coop.
Keep in mind that the maximum number of rings is 12.
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How long does it take to get an email notification after a message is left on your phone?
- This depends on how often your email client is set to check email messages.
- The appropriate setting would be to check for new messages every 5 -10 minutes. If you set it to check more often than that, especially if you only have a dialup connection, you can cause what is referred to a “POP lock”. A “POP lock” is caused when you send a second request to check your email when you are already in the process of checking and downloading it. This often happens when your email client is in the process of downloading a large email attachment.
- You can log on to the portal page (http://accountcenter.citizens.coop) and it will show immediately (approximately 15 seconds) when you have a message.
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What do the numbers beside the mailboxes mean?
When accessing the account through the web portal, http://accountcenter.citizens.coop, and you have multiple mailboxes, you will see numbers beside the mailboxes. The number “0” indicates the primary mailbox; the other numbers indicate the additional boxes you may have on your account. These numbers relate to the mailbox numbers when calling the 745-0076 number. Ex: Mailbox #1 has 2 messages; mailbox #2 has 4 messages, etc.
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How long do I have to manage my account before the website times out?
Switchmaxx will sign out after 30 minutes if you are logged into the system but do not use it for 30 minutes.
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If you have a second phone NUMBER to add to an account in Switchmaxx, how is it activated?
The second number can be activated either by using instructions on your instruction card or in the new phone directory, or on our website OR by Customer Service. Keep in mind, the first phone number (primary number) is activated automatically by Switchmaxx.
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What if I don’t have an e-mail address?
You will still be able to use your voice mail, you just will not be receiving e-mail notifications.
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How do I archive messages to my PC?
You can forward the voicemail message to an email address. Or, you can add an email address for the message to go to and check the box for “Send as Attachment”.
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How do I archive in the Unified Messaging system?
go to http://accountcenter.citizens.coop and click on the Save button (insert image) next to the message and this will move the message into “old messages” which will be archived for 180 days.
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How do I login?
From the homepage, simply type your user login and password in the customer sign in form and click the "Sign In" button.
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How do I get a user login and password?
From the home page, click on the "Get a FREE password" link and complete the registration form.
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I forgot my password. What do I do?
From the home page, click on the "Forgot your password?" link underneath the Login area. Enter your user name in the form and we will email your password to you. For security reasons, we can only send this email to the address we have on file. If this email is no longer active or if you no longer have access to it, please contact Customer Service.
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I forgot my user login. What do I do?
For security reasons, we cannot email your user name to you. Please contact Customer Service for assistance.
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How do I contact the Citizens Account Care Team?
For Citizens Customer Care Team Click here or call 1-800-941-0426.
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What does Manage Account mean?
Your Manage Account page is where you maintain your personal information, such as your name and password, as well as your preferences. You may update this information at anytime.
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Can I use this service 24 hours a day?
Yes. You can manage your Voicemail 24 hours a day, 7 days a week, 365 days a year.
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Can I use the service from work?
Yes. You can use the service anywhere you have Internet access.
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Is my information secure?
Yes. We use military grade 128-bit encryption technology to make sure all of your information is completely safe.
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