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Techno Professor is available to assist you with in-office and on-site custom technical support. Techno Professor can clean and repair your computer, assist you with networking configurations, home theater setup and more.
Click here for |
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— Basic diagnostic and troubleshooting
— A quote for parts and labor will be provided
This does not include the actual repair of the computer
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— Unpack computer and parts
— Connect parts together
— Power up computer
— Configure options and install available OS updates
This does not include the actual repair of the computer
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— Perform system optimization
— Install available updates
— Remove dust inside computer
— Clean case and screen
This does not include the actual repair of the computer
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— Upon request, Citizens will backup data up to 4GB on DVD or up to 10 GB on other device
— Should adequately back up most email, favorites, and other important data
— Multiple media and program files are not included |
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— If data can be recovered, backup of up to 10GB on DVDs
or up to 30 GB backup or transfer to a customer
supplied external storage device or computer
— $5.00 for each additional GB
—If data cannot be recovered, a $50.00 diagnostic
fee will apply |
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— Phone, On-Site or In-Store help with configuring
email software
— Resolve issues with email usage |
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— Installation of hardware (i.e. hard drive, DVD drive memory, etc.) |
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Installation of one or more of the following programs:
— Citizens Dialup Software or manual setup of dialup networking
— Citizens Dialup Accelerator
— Citizens PC Protection or PC Protection Plus
Requires 12-month commitment, First month FREE with installation |
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— Includes installation of drivers and software for one computer |
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— Format of hard drive (completely erasing all data)
— Basic cleaning of the computer and checking cooling fans
— Includes Secure Computer
Requirements:
— Recovery disks that came with the system
— Valid product keys for operating system and all software
— Driver disks if available (usually only need these for hardware that was installed after the computer was shipped from the manufacturer to the customer or store)
— Disks for all other software that needs to be reinstalled
— High Speed Internet connection required for on-site service |
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— Connect device to wireless network
— Basic configuration and tutorial of software
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— Learn how to use a new device or software
— Consultation on what technology is best suited to meet the need
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— Removal of malware (viruses & spyware)
— Windows Updates for all currently supported Microsoft Operating Systems
— High Speed Internet Connection required for on-site service
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— In-office operation (allows testing to ensure that everything is working properly before its taken home)
— Charge per device configured
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All other computer repair work is $75 per hour. Work will be billed per hour with a minimum of 1 hour charge and in 30 minute increments. Any parts that must be ordered will have to be pre-paid for by the customer. Special orders of hardware and software may be non-refundable or charged re-stock fee. All returns to the manufacturer will be done by the customer. Citizens is not responsible for warranty of parts ordered.
*A port to port charge may be required for on-site services where applicable. Citizens recommends customer back up data before service.
**Citizens does not back up data unless requested; charges will apply. |
