Phone Numbers

Floyd Area

Service or Billing Inquiries

540-745-2111

Toll Free

1-800-941-0426

Fax

540-745-3791

Repair & Maintenance

540-745-2115 or 540-745-2116
Ft. Chiswell Area

Service or Billing Inquiries

276-637-6485

Toll Free

1-800-941-0426

Fax

276-637-3797

Repair & Maintenance

276-637-6485
New Castle Area

Toll Free

1-800-941-0426
All Areas

Technical Support 24/7

1-800-741-7525

Directory Assistance

Local calls 411

Long Distance

Dial 1 + area code + 555 + 1212

Time & Temperature

540-745-2036

VA Relay Service Center TT

711 or 1-800-828-1120

VA Relay Service Center Voice

1-800-828-1140

 
Office Locations & Hours
Business Office
  • Lobby Hours:
  • Mon., Tues., Thurs., Fri. 8am - 7pm
  • Wednesday 9am - 7pm
  • Saturday 9am - 1pm
  • Drive-up Hours:
  • Monday - Friday 8am - 5pm
  • 220 Webbs Mill Road
  • P.O. Box 137
  • Floyd, Virginia 24091
Ft. Chiswell

Payments accepted at First Century Bank 148 Ivanhoe Road, Max Meadows with your payment ticket.

 
Concerns

At Citizens, our mission is to provide quality service and excellent support that is satisfactory to our customers. We realize that difficulties will sometimes occur notwithstanding all our efforts to avoid them. If your requirements are not fully met by calling our service number or difficulties are not promptly corrected, please contact our Assistant General Manager with the facts.

 

Dennis Reece
P.O. Box 159
Floyd, VA 24091-0159
or call 540-745-2111

 

Holiday Hours

Citizens observes and will be closed the following holidays.
New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday following Thanksgiving Day
Christmas Eve
Christmas Day
Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed.
Contact one of our knowledgeable Sales Consultants today!
 
FLOYD 540-745-2111 FT. CHISWELL 276-637-6485 TOLL FREE 1-800-941-0426 SUPPORT 1-800-741-9525
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